Tier 1 Insurance Company

Tier 1 Insurance Company

Optimal Transnational has conducted an ongoing lead generation campaign for us since March 2012.

Optimal Transnational was awarded a lead-generation campaign by us in March 2012 and is the only India-based call center to have been contracted by us. After demonstrating the ability to consistently deliver high quality leads within the agreed service and compliance standards, we awarded two additional campaigns to Optimal in 2015. Since then, we have continued with all three campaigns.

Through a combination of robust training, supervision and monitoring processes, along with established relationships with some of the top data vendors in Australia, Optimal continues to provide high volumes of leads to us that result in high conversion rates.

Some of the key factors to the ongoing success of this campaign are:

  • High Quality and Compliance standards
  • A mature, tenured staff of outbound contact center agents
  • The use of only the highest quality data
  • A management team with many years of experience in the industry
  •      High volumes with very few complaints

I would rate them as under in a scale of 1 to 10 , 10 being the optimal performance level –

  1. Quality and Compliance – 9
  2. Flexibility and response to client needs – 10
  3. Management Information Systems – 8
  4. Overall Performance – 9

Here’s what our client had to say –

We have found Optimal Transnational to be excellent to deal with. They are professional and, unlike many offshore call centres, understand the complexity of the industry and the requirements for conducting call centre activities in Australia. Importantly, they are flexible and open to trialing new ideas and approaches which has enabled the growth of both our businesses and ultimately ensured the long term sustainability of the relationship.

NOTE : Client Name available on request

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